If your flight is delayed, the first thing you need to do is communicate with the booking company and provide all the necessary details. Next, the booking agent will inform the driver assigned to your travel plan, so your journey is not considered a no-show.
Transport booking companies charge the full amount for an uninformed no-show. However, you can keep a safe side from this by timely informing your flight delay so the transport company can reschedule your transport.
Let’s have a look at how different flight delay scenarios will look.
Short-Time Delays
- Automatic Flight Tracking: For short term delay, it is common practice for the drivers to track your flight and monitor the delays closely without any problem of cancelling your minibus transport.
- Flight Tracking Apps: Different companies like HireGo minibuses use flight tracking apps to provide a grace period of 30 to 1 hour waiting period.
Not just that, but you also have to notify the booking company about the short term delay and the new flight schedule, so drivers are aware of the expected time of your arrival or departure from the airport.
Longer Delays Or Cancellations
- Contact Immediately: If your flight is delayed longer than an hour or even rescheduled, you must notify the driver through email or phone with the updated details.
- Check Terms and Conditions: You can also confirm the delay or cancellation details from the terms and conditions of the booking company.
- No-Show Fees: Some minibus booking companies may even charge you a full amount for no-show, if you have not timely notified them about the delay in flight or last-minute cancellation. Make sure to avoid the no-show by contacting the driver and booking company to notify them about the longer delays or even flight cancellation
Here are a few things that you should incorporate into your travel plan and minibus booking when your flight is delayed.
Contact Your Minibus Provider
Immediate communication is the key to securing your minibus booking and adjusting your new arrival or travel arrangements. Minibus transport companies are already working on the clock and may need the vehicle for the next job. That is why you should always explain the short-term delays and changes to your flight proactively to avoid any cancellations and charges.
HireGo Minibuses will be in communication with you for tracking your flight schedule. You can do the same by providing any delay or unexpected cancellation details for your flight proactively to save yourself from the non-refundable no-show.
Waiting Period For Short Delays
Minibus booking companies also provide a short grace period of up to 1 hour. But you must notify the drivers to avoid missing the minibus booking and losing the prepaid fare. This is a free waiting period and ranges from 30 minutes to 1 hour.
HireGo generously offers a one-hour waiting period, allowing passengers to securely travel for their flights without any concerns of no-show. The key is to provide all the travel details ahead of time to the booking executive or the driver so they are aware of the delay.
Reschedule Your Airport Transfer
If your flight is delayed for more than an hour, then you might have to reschedule your minibus airport transfer. The company might also reassign a new driver for your new scheduled airport transfer at an additional cost. Apart from that, the minibus booking company might refund you the amount minus the administration fee.
For a rescheduled journey, minibus companies might also subcontract, change or cancel the booking(by providing you a complete refund for unfulfilled service). You may also be charged an additional amount for your journey if your delay in flight disrupts other scheduled jobs for the day. All you need to do is to communicate all the details timely with your booking executive for a secure and cost-friendly transfer.
What Happens If You Do Not Inform The Company Timely?
In the case of failing to inform or showing up for your scheduled journey on a minibus, the booking is automatically treated as a no-show. This means:
- A driver will wait up to 1 hour for your flight travel schedule with no contact.
- If there is no communication within the grace period(1 hour or HireGo Minibuses), the journey will be cancelled.
- Failing to inform the company about your flight delay will charge you a no-show, with a full fare, as the prepaid fares are non-refundable.
- Companies may not provide any transport replacement.
- Any later pick-ups will be provided at an extra cost and are subject to availability.
Flight delays and cancellations are part of the process. As long as you plan your journey ahead of time and share the details for delays or cancellations, transport companies will add flexibility to your plans.
