Typically, a “no-show” occurs when a passenger fails to appear at a scheduled time and pick-up location for their travel plan with a private transport company. It is one of the common issues that arises among transport companies.
Passengers can easily avoid it by arriving at the scheduled pick-up spot. Or you can cancel or change the schedule of your transport booking ahead of time to avoid the last-minute delays. That is not all, the transport companies must also confirm the availability and provide timely reminders and notifications about the upcoming travel package.
Firstly, no-show often leads to a major loss in revenue, dead miles for the vehicle, and wasted driver time that leads to more logistical disruptions. Let’s have a comprehensive breakdown of different aspects that will be counted as a no-show.
What Counts As A No-Show?
- Not being at the pick-up location: Not arriving at the pick-up location at your scheduled time is always a no-show. It is always a top reason that a no-show is implemented after the driver is allowed to wait for a specific grace period. During the time, the driver might also contact the passengers and in the case of zero response, the customer is marked as a no-show.
- Late arrivals after the grace period: Passengers arriving after the grace period will still be counted as a no-show. That is because drivers for private transport, like minibus companies, will only wait for a short period, and they have to cater for the next scheduled jobs. HireGo also provides a 1-hour grace period within the scheduled pick-up, where passengers have to notify the driver about the delay. Otherwise, a no-show policy will apply immediately.
- Providing incorrect pick-up information: Also, one of the most important aspects of no-show, failing to provide a correct date or time of your pick-up can directly result in a no-show.
- Failing to communicate: Any failure to timely cancel your booking within the specified period (within 48 hours) will also result in a no-show.
How To Avoid The No-Show Scenario?
- Confirm your booking: First things first, always double-check the pick-up time and location in advance to secure your journey. Just make sure to communicate pick-up details with the assigned driver of your private transport to avoid any last-minute hassle.
- Communicate Delays: Never delay your journey, even if you are running late for arrival at the destination. Transport companies can easily adjust the delays if you communicate the delays promptly.
- Keep contact details handy: Always make sure to keep your contact details accessible so drivers or the booking team can reach out to you for any potential confusion related to the pick-up location or delays on your side.
- Follow Cancellation Policy: Any delay in the cancellation may lead to a no-show effect for your travel plan. All you need to do is read the Terms and Conditions of the transport booking company to understand the allowed timeframe for your booking cancellations. This will not only help you save your money but also help companies reduce the logistical issues that arise with last-minute cancellations.
- Arrive Early: Planning your journey early is always the most important aspect to save time and hassle. When you plan ahead of your travel schedule, you will have extra time for traffic, parking or any other uncertain situations that may lead to delays.
While it is understandable that passengers may have concerns and last-minute changes of plans that may have led to a no-show. But this disruption can also leave a significant impact on the overall operations of the transport company and add an additional expense.
That is why it is highly advised to always incorporate the terms and conditions of the transport company and take all the right and simple steps to avoid the no-show. In the end, every small effort will contribute to the overall travel experience.
